Terms & Conditions

1Introduction & Agreement

These Terms and Conditions (“Terms”) constitute a legally binding service agreement between you (“Customer”, “you”) and Krishna Customer Care (“KCC”, “we”, “our”), having its principal operational workshop and office at 51, Ashok Nagar, Road Number 2, Udaipur, Rajasthan - 313001.

By accessing our website (https://www.krishnacustomercare.in), submitting a service booking request, or confirming a technician visit over the phone or WhatsApp, you acknowledge and agree to these Terms.

2Services Offered

KCC specializes in multi-brand doorstep appliance diagnostics, scheduled maintenance, deep cleaning, installation/uninstallation, and genuine spare parts replacement for:

• Air Conditioners (AC): Split, Window, and Inverter AC general servicing, high-pressure jet pump cleaning, chemical wet servicing, refrigerant gas leak detection, gas charging, and PCB repairs.
• Washing Machines: Fully Automatic Top Load, Front Load drum descaling, Semi-Automatic twin-tub repairs, drain pump fixes, belt replacements, and motor repair.
• Refrigerators & Freezers: Single door, double door, frost-free compressor diagnostics, thermostat replacement, gas charging, and cooling coil repairs.
• Water Dispensers: Hot and cold dispenser tank descaling, ozone sanitization, faucet replacement, and cooling circuit checks.
• LED & Smart TVs: Screen backlight repair, display panel diagnostics, power supply module repair, and sound output troubleshooting.
• Genuine Spare Parts: Supply and installation of authentic replacement components.

3Booking and Confirmation

Service requests may be initiated through our online booking wizard, WhatsApp dispatch line, or direct customer care telephone. A booking is confirmed when you receive a unique Service Request ID via SMS, WhatsApp, or email. While we endeavor to assign technicians in the selected time slot, appointment windows are estimates subject to travel conditions, technician availability, and on-site repair complexity of earlier jobs.

4Customer Responsibilities

To ensure a safe, efficient, and successful repair visit, the customer agrees to:

• Provide an accurate doorstep address, nearest identifiable landmark, and reachable contact telephone number.
• Ensure clear, safe physical access to the appliance (including suitable workspace, adequate lighting, safe ladder support for elevated AC outdoor units, and access to electricity and water connections where required for wet/jet wash).
• Ensure that an adult customer representative (aged 18 years or older) is present at the premises throughout the technician’s visit.
• Disclose any known pre-existing physical damage, electrical short-circuits, rodent bites, water damage, or prior tampering by unauthorized third-party mechanics.

5Pricing and Service Charges

Standard starting service rates published on our website serve as transparent baseline estimates. Because appliance faults vary substantially in mechanical and electrical complexity, the final total payable amount is determined after an on-site physical diagnostic inspection by the technician.

The technician will explain the breakdown of estimated labor charges and any required spare parts before commencing non-routine repairs. Applicable GST is charged as mandated by Indian tax regulations.

6Inspection and Visiting Charges

A standard doorstep visiting/inspection charge covers the technician’s travel, diagnostic tools, and technical assessment of the reported fault. If you choose to proceed with the recommended repair service during the same visit, the visiting charge is generally adjusted against or incorporated into the service package.

7Spare Parts and Additional Repairs

No replacement spare part will be fitted without your explicit prior verbal or written consent. We prioritize 100% genuine OEM components or certified high-grade equivalent parts. Replaced defective parts will be handed back to you at the end of the visit, except where warranty core exchange or OEM return is required. Spare part charges are billed separately from labor charges unless included in an AMC package.

8Appointment Scheduling, Rescheduling & Cancellation

Customers may reschedule or cancel an appointment by contacting our dispatch desk via telephone or WhatsApp at +91 80058 24565. We appreciate prompt notification so that our technicians can be reassigned to other waiting customers.

9Payments and Invoices

Payment is due upon satisfactory completion of the diagnostic inspection or repair service. We accept:

• UPI (PhonePe, Google Pay, Paytm, BHIM, Bank UPI) directly to official KCC business accounts.
• Cash against digital or printed receipt.
• Direct NEFT/IMPS bank transfer for corporate or high-value AMC agreements.

Upon payment, an official digital invoice/receipt reflecting our registered GSTIN (08AAOPY9300K2ZY) and the active service warranty slip will be delivered via SMS, WhatsApp, or email.

10Service Warranty

KCC stands behind its technical expertise. Eligible repair jobs include a post-service workmanship warranty (typically a standard 30-day warranty on repaired faults and replaced components, as specified on your invoice).

11Technician Assignment & Safety

Technicians dispatched by KCC are trained service professionals carrying proper identification. For mutual safety and security, customers are requested to treat technicians with dignity and respect. If a technician perceives unsafe electrical wiring, structural hazards, or hostile working conditions, they reserve the right to pause service until safe conditions are established.

12Complaints and Customer Feedback

We take service quality seriously. If you encounter any recurring issue, unsatisfactory repair, or technician conduct concern, please register a ticket within your active warranty window by emailing kcc.krishnacustomercare@gmail.com or calling +91 80058 24565. We will dispatch a supervisory inspection or re-evaluate the service promptly.

13Limitation of Responsibility

To the maximum extent permitted by Indian law, Krishna Customer Care shall not be liable for:

• Pre-existing structural corrosion, brittle plastic clips, or aged copper tubing cracking due to prior metal fatigue during necessary disassembly.
• Loss of perishable food, medicines, or contents stored inside cooling appliances resulting from compressor or power failure.
• Delays in service execution caused by force majeure events, natural disasters, extreme weather, road blockages, or regional supply chain shortages of obsolete spare parts.
• In no event shall KCC’s total liability exceed the actual service fee paid by the customer for the specific job in question.

14Third-Party Services

We are an authorized Havells franchise service partner and also provide repair support across multi-brand equipment. Brand names, registered trademarks, and logos (such as Havells, LG, Samsung, Daikin, Voltas, etc.) belong to their respective corporate owners and are referenced solely for descriptive compatibility purposes.

15Changes to Terms

KCC reserves the right to amend, update, or modify these Terms and Conditions at its sole discretion. Any changes will be published on this page with an updated revision date. Continued engagement of our services after publication represents your agreement to the updated terms.

16Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or difference arising out of or related to our doorstep services or these Terms shall be subject to the exclusive jurisdiction of the competent courts in Udaipur, Rajasthan.