Cancellation & Refund Policy

1Nature of Our Services

KCC provides customized on-site technical labor, diagnostic inspections, equipment servicing (such as AC jet cleaning and refrigerator repair), and tailored spare part installations. Because our deliverables consist of skilled field engineering rather than standard retail packages, a dedicated Cancellation & Refund Policy applies in lieu of a conventional merchandise return policy.

2How Customers Can Request Cancellation

We understand that personal schedules and circumstances may change unexpectedly. Customers may request appointment cancellation through any of the following channels:

To avoid unnecessary dispatch travel, we kindly urge customers to notify us as early as possible before the assigned technician has departed for your location.

3How Customers Can Request Appointment Rescheduling

If your chosen appointment date or time slot is no longer convenient, you can reschedule at no charge prior to the technician’s departure. Contact our dispatch team with your preferred alternative date and time window. We will gladly adjust the slot to match technician route availability in your locality.

4What Happens If the Customer Is Unavailable

If our technician arrives at the confirmed service address and the customer is unreachable by telephone or unable to provide access:

• The technician will wait for a reasonable grace window (typically 15 to 20 minutes) while dispatch attempts to re-establish phone contact.
• If entry cannot be secured, the appointment will be marked as “Customer Unavailable / Unreachable”.
• The customer may contact our support desk to arrange a fresh appointment slot.

5What Happens If a Technician Cannot Attend

In rare instances where a dispatched technician is delayed or prevented from attending due to an emergency, severe vehicle breakdown, extreme weather, road blockages, or an unusually protracted repair at a prior site:

• Our dispatch team will proactively notify you as soon as an unexpected delay is identified.
• We will offer you the immediate choice of a prioritized same-day alternative technician dispatch or priority rescheduling to the next convenient slot of your choice.
• No cancellation or rescheduling fees will ever be charged to the customer for delays initiated by KCC.

6How Refunds Are Handled (Where Applicable)

Standard residential doorstep repair bookings with Krishna Customer Care operate on a Zero Advance Payment model—meaning customers pay only upon on-site diagnostic completion or successful repair execution. In standard bookings, no advance money is held, and therefore no refund is needed.

In special circumstances where advance funds have been received (such as advance AMC annual subscriptions, advance ordering of non-stock specialized OEM parts, or accidental double payments):

• Pre-Dispatch Cancellation of Advance Bookings: If an advance booking or prepaid service is cancelled before any technician dispatch or part procurement has occurred, the eligible advance amount is refundable.
• Duplicate or Excess Payments: If an electronic UPI or bank transfer resulted in a duplicate charge, the overpaid amount will be refunded in full upon verification of transaction reference numbers.
• Mode of Refund: Approved refunds are credited directly back to the original source account (UPI ID or Bank Account) from which the payment originated. Cash refunds are not issued for electronic transfers.

7How Customers Can Raise Payment-Related Disputes

If you believe an invoice contains a billing calculation discrepancy, an incorrect spare part rate, or an unrendered service charge:

1. Notify our customer support desk within 7 days of invoice issuance.
2. Provide your Service Request ID, invoice number, and digital transaction reference (UTR/UPI reference).
3. Our supervisory desk will examine the technician job sheet, parts requisition log, and call recording to conduct a fair audit.
4. If an overcharge is confirmed, an adjusted invoice will be issued and the difference reimbursed promptly.