1Introduction & Scope
This Privacy Policy applies to all customers, website visitors, and service requesters interacting with Krishna Customer Care (“KCC”, “we”, “us”, or “our”) via https://www.krishnacustomercare.in, our direct customer service phone lines, WhatsApp communications, and authorized doorstep service personnel.
We provide professional diagnosis, repair, maintenance, and genuine spare parts installation for air conditioners, washing machines, refrigerators, water dispensers, and LED TVs across Udaipur and surrounding districts including Salumber, Bhinder, Gogunda, Jhadol, and Mavli.
2Information Collected from Customers
To confirm and fulfill doorstep appliance repair requests, we collect the following categories of information:
- Contact Information: Full name, primary mobile telephone number, alternate contact number, and email address.
- Service & Physical Address: Flat/house number, building or colony name, landmark, locality, city, and postal PIN code in our service area.
- Appliance & Fault Details: Appliance category (e.g., Split AC, Top Load Washing Machine, Refrigerator), brand, model or capacity, observed breakdown symptoms, and preferred inspection time slot.
- Service & Transaction History: Unique Service Request ID, inspection report, replaced spare parts list, labor charges, payment mode, and post-service warranty slip.
- Feedback & Communication Records: Customer reviews, service satisfaction ratings, and correspondence with our dispatch team or customer support.
3Purpose of Collecting Information
We collect and process your personal data strictly for legitimate operational and business purposes, specifically:
4Mobile Number and WhatsApp OTP Verification
When initiating a service booking, customer login, or tracking request on our platform, we utilize One-Time Password (OTP) verification sent via SMS or WhatsApp to your registered mobile number.
Why We Use OTP Verification:
- Password-Free Security: Eliminates the risk of compromised passwords, credential stuffing, or forgotten login details.
- Identity Confirmation: Verifies that the individual requesting the doorstep technician has active control of the contact number.
- Spam & Ghost Booking Prevention: Protects our technicians from dispatches to non-existent or prank bookings, ensuring prompt service for genuine customers.
- Secure Access to Service History: Allows returning customers to view active service tickets, download GST invoices, and track technician status safely.
5Sharing Information with Assigned Technicians
To complete your repair visit, we share only the strictly necessary booking details with the designated field technician assigned to your ticket:
- Customer name and contact telephone number (to coordinate arrival timing and parking/entry access).
- Service address and specified landmark.
- Reported appliance fault details and requested time slot.
All technicians operating under Krishna Customer Care are bound by service partner agreements prohibiting the personal use, external disclosure, or commercial misuse of customer contact information outside of fulfilling the authorized service order.
6Third-Party Service Providers
We do not sell, rent, or trade your personal data to advertising agencies or data brokers. We engage selected technical service providers strictly to perform operational functions on our behalf:
- SendGrid (Twilio): Used to deliver transactional email confirmations, detailed inspection summaries, and digital invoice copies.
- WhatsApp Business API / SMS Gateways: Used for automated dispatch alerts, technician assignment notifications, and customer service communication.
- Cloud Hosting & Database Infrastructure: Secure cloud servers and database providers (such as MongoDB Atlas and modern cloud deployment environments) maintaining high-availability, encrypted data storage.
These third-party providers are authorized to process data solely to execute their contractual functions and are required to maintain comparable data security measures.
8Information Security Measures
We employ robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or accidental destruction. All web traffic between your browser and our servers is secured using modern Transport Layer Security (TLS/HTTPS). Internal database access is governed by strict Role-Based Access Control (RBAC), restricting customer directory access solely to authorized dispatchers and administrators.
9Data Retention
We retain customer service records, appliance maintenance histories, and billing records for as long as required to honor active warranties, facilitate repeat maintenance visits, and fulfill statutory legal, tax, and GST accounting obligations under Indian commercial law. When information is no longer needed, it is securely archived or anonymized.
10Customer Privacy Rights
Subject to applicable Indian laws, you have the right to:
- Request a summary of your personal information held in our service records.
- Request correction or rectification of outdated contact numbers or address information.
- Opt out of non-essential promotional SMS or WhatsApp alerts at any time by notifying our support team.
- Request account or record deactivation, subject to statutory tax and commercial record retention mandates.
11Children’s Privacy
Our website and doorstep appliance repair services are intended solely for adult property owners, tenants, and business managers aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18.
12Policy Updates
We may periodically revise this Privacy Policy to reflect modifications in our operational procedures, digital services, or regulatory guidelines. Any amendments will become effective immediately upon posting to this page with an updated revision date.
13Contact Information
For any questions, concerns, or privacy requests regarding this policy, please reach out to our grievance and customer support desk:
Krishna Customer Care (KCC Appliance Care)